Your Questions, Answered

Q: Can I return or exchange my order?
A: Yes. If you're not fully satisfied, you have 48 hours after delivery to contact us for a return or exchange. Items must be unused and include all original packaging. We cover the return shipping cost and will refund or replace your item in the way most convenient for you.

Q: What if my item arrives damaged?
A: This is extremely rare — each piece is securely and carefully packaged. In the unlikely event of damage, simply send us photos of the issue and we will promptly arrange a replacement. All return shipping costs are fully covered.

Q: What is the quality of your handbags?
A: Every HPassage handbag is 100% handcrafted using premium materials and traditional techniques:

• Original Weinheimer, HAAS & HCP leather
• Saddle stitching with Fil Au Chinois thread
• Authentic Vergez Blanchard tools
• Premium Riri zippers
• Hardware with 24k gold, palladium, and PVD finishes — each piece hand-engraved

Every creation is crafted with meticulous attention to detail and held to the highest standards of quality.

Q: Do you ship worldwide?
A: Yes — we offer worldwide express shipping via trusted couriers such as DHL, FedEx, and Aramex. Every order includes a tracking number.

Q: How long does delivery take?
A: Express delivery typically takes 3–6 business days, depending on your location. For most U.S. orders, shipping is 3–5 days door-to-door.

Q: Are there any hidden fees or taxes?
A: No. All international duties, taxes, and shipping costs are fully included — the price you see at checkout is the final price.

Q: What payment methods do you accept?
A: We accept secure payments via bank transfer, PayPal, SEPA, WISE, MoneyGram, Western Union, cryptocurrency (USDT, BTC, ETH), and more. Your Sales Associate will help you choose the most convenient option.

Q: Can I order a custom handbag?
A: Absolutely. We offer fully bespoke orders tailored to your preferences — model, size, leather, stitching, hardware, custom serial number, embossing, and more.

To place a custom order, contact us:
Email: h.passage.paris@gmail.com
WhatsApp: +852 6342 8746

Or simply tap the black chat button at the bottom of your screen.

Q: Are the photos on the website real?
A: Yes. All images are taken by our team — you receive exactly what you see. We believe in full transparency and confidence at every step.

Q: Can I see more photos or videos before my item ships?
A: Yes. Before dispatching your order, we provide additional photos and quality-control videos for your final confirmation — ensuring everything is perfect.

Q: Do you offer installments or partial payments?
A: We currently do not offer installment plans. However, for special orders or items not in stock, you may place a 50% deposit before production begins and pay the remaining balance once you receive your personalized photos and videos of the completed piece.